Refund policy

 

1. GENERAL

Better Than Factory is more than just a slogan. We truly believe we provide a higher level of suspension service and we want you to be 100% satisfied with our service. We will go to great lengths to ensure any issues are corrected. However, we understand that issues can still arise. If you're unsatisfied with the service provided, please review the following policy:

2. REFUND ELIGIBILITY

To be eligible for a refund, you must express your dissatisfaction with the service within 30 days of the service being performed. Your claim must be supported by detailed reasons for dissatisfaction. We typically will attempt to rectify the issue for you. If the issue cannot be rectified, a refund may be issued.  

3. EVALUATION OF REFUND REQUESTS

 Specter Suspension reserves the right to approve or deny refund requests. All refund requests will be evaluated and approved on a case-by-case basis. If your request is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment, within a certain amount of days.

4. LATE OR MISSING REFUNDS

If you haven’t received a refund within a reasonable period, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your contact email].

5. EXCEPTIONS

Unfortunately, we cannot offer a refund or exchange for services rendered on items damaged due to misuse, neglect, or accidents after the service has been performed.

6. CONTACT US

If you have any questions or concerns about our Refund Policy, please contact us at info@spectersuspension.com